Shipping policy

Last Updated: October 27, 2026

At NestlePup, we're committed to delivering your order safely, with tracking, and at no additional cost.

Contact Information

Store Name: NestlePup

Store Address: 2045 265th Ave SE, Sammamish, WA 98075, United States

Email: support@nestlepup.com

Phone: (206) 755-8314

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time

Response Time: We aim to respond to all inquiries within 1–2 business days.

Shipping Destinations

We currently ship to customers within the United States.

Shipping Costs

We offer FREE standard shipping on all orders within the United States. There is no minimum purchase required.

Order Processing & Delivery Times

Order cutoff time: 2:00 PM Pacific Time, Monday–Friday. Orders placed after the cutoff, or on weekends and holidays, are processed the next business day.

Processing (handling) time: 1–2 business days.

Transit time: 5–8 business days (all U.S. destinations).

Estimated total delivery time: 6–10 business days from the date your order is placed.

Delivery estimates may be longer during holidays, severe weather, or other circumstances outside our control.

Where Orders Ship From

NestlePup works with supplier partners to fulfill orders. Some items ship from partner warehouses located outside the United States. Every order is sent with tracking, and the estimated delivery times above include international transit.

Shipping Carriers

Final delivery within the United States is typically handled by local carriers such as USPS, UPS, or FedEx.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with your tracking number and a tracking link.

Delivery Issues

If your order is delayed, arrives damaged, or appears to be lost in transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and provide a replacement or refund when appropriate.

Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.

Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

Questions about shipping? Email support@nestlepup.com.